Restaurant chain websites
- Websites3 websites on WordPress
- Plan30 hours a month, agreed by the 28th
- TeamDeveloper, content manager
- OutageResponse within 2 business hours
- ReportOn Fridays and monthly
We run projects
On request/ hourWebsite support and development
We run your website as a project: a monthly plan, tasks for developers, checks before release and an hours report. We respond to an outage within 2 business hours and keep working until it is fixed, evenings and weekends included.
Start with a trial period2 hoursbusiness hours to respond to an outage
1 daybusiness day to respond to a task
9–18Moscow time (UTC+3), when we take requests
up to 20 htrial month
What’s included
Requests
Tasks and questions go to the project chat. Every request becomes a task with an estimate and a deadline.
Outages
A response within 2 business hours, a status update every hour and work until it is fixed. A root cause analysis by email within two business days.
Monthly plan
What we do next month and in how many hours, agreed by the 28th.
Weekly cycle
The week’s results and next week’s plan. Task estimates in hours together with the team.
Tasks for the team
For developers, a tester, a content manager: yours or ours.
Checks before release
A tester or the project manager checks the result before you see it.
Reporting
Weekly and monthly reports, an hours breakdown for the monthly statement. The monthly report lists outages: when they were reported, answered and fixed.
Limit control
We warn you when 50, 75 and 90% of the month’s hours are used. Beyond the limit only with your consent.
What’s not included, and how to get it
- Taking requests around the clockRequests on business days from 9:00 to 18:00 Moscow time. An outage we see through to the fix even after hours
- Uptime monitoringWe can set up outage alerts as a separate task if needed
- A task deadline in advanceWe give a deadline once the task is agreed
- Third-party servicesIf the hosting, CRM or payment system fails, we contact their support and keep you posted
- Specialists without a project managerWe don’t do this
- Changes to the website alongside usIf someone else edits the website, we are not responsible for failures caused by those edits
How we start
- free
Call
Up to an hour, free of charge. Which websites, what they are built on, who edits them now and what hurts. We agree what counts as an outage and who accepts the work.
- after the call
Decision
We say whether we take it on and send a contract for the trial month.
- up to 20 h
Trial month
Contract, access to the hosting and the website admin, the first plan. Billed for hours worked, with a 20-hour limit.
- 1 meeting
Month review
What we did and where the hours went. If we continue, a package of hours and a plan for next month.
Price
On requesthourly
For hours workedOn requesthourly
Packageup to 20 hfor hours worked
Trial monthA package costs less per hour than paying for hours worked, because the month’s hours are paid in advance: that reserves the team’s time, the project manager’s and the specialists’, if they are involved. In the trial month you pay only for the hours worked. Specialists’ hours (developer, tester, content manager) are billed separately and shown as a separate line in the report. Outage work outside business hours is billed at double rate, unless the outage was caused by our work.
Questions and answers
How quickly do you respond?
We take requests on business days from 9:00 to 18:00 Moscow time (UTC+3). We respond to an outage within 2 business hours and keep working until it is fixed, evenings and weekends included. To a task or question, within a business day: whether the task is accepted, an estimate and a deadline. The reply comes from the person who will do the work, not an autoresponder.
What counts as an outage?
The website, or a feature through which you get orders, requests, bookings or payments, doesn’t work for users. A typo or a misaligned block is not an outage but a task in the week’s plan. If in doubt, we treat it as an outage.
The outage is fixed: does that mean the cause is found?
Not necessarily. Fixed means you have stopped losing money: we rolled back the last change, switched off the broken feature or restored the website from a backup. We look for the cause and remove it during business hours, and two business days later we send an analysis: what happened and how to keep it from happening again.
What does work in the evening and at weekends cost?
Outside business hours we work only on outages, and those hours are billed at double rate. If the outage was caused by our work, for example the latest release, there is no double rate.
What if the hosting or the payment system fails?
We check that the cause is there, contact the service’s support if we have access to it, and tell you what has been done and what we are waiting for. We are not responsible for how quickly third-party services recover.
Can you work with our developers?
Yes. The project manager assigns tasks to your team and checks the result. If you have no team, we pick one for the task, and their hours are billed separately.